Contact
One address, read by a person. There is no ticket portal and no chatbot.
support@aisystemkit.comWe are a small operation and answer in order. If your message is about a failed download, say so in the subject line and it goes to the front.
What to include
- Email about: A download failed or a file is missing
A download failed or a file is missing
Include your receipt number. This is a delivery failure, it is our problem, and there is no time limit on fixing it.
- Email about: Something about a kit is unclear
Something about a kit is unclear
Tell us which kit and which part. If a product page was ambiguous enough to cause a bad purchase, we would rather fix the page than argue about the sale.
- Email about: You need several seats
You need several seats
The licence covers one person. Tell us how many people and which kits and we will sort out a team arrangement.
- Email about: Press, partnerships, or anything else
Press, partnerships, or anything else
Same address. Say what you need in the first message rather than asking whether you may ask.
Before you write
Sales are final, so the answer to "can I have a refund because I changed my mind" is no — that is set out in the refund policy. The answer to "my file is broken" is always yes, and that is not a refund question.
Kits assume a working Claude Code or Claude Desktop install. If that is not set up yet, start there — it is free, it takes about ten minutes, and we cannot troubleshoot it for you.