Refunds

The short version

All sales are final. Kits are digital products delivered in full the moment payment clears, so there is no refund window and no cooling-off period after the download begins.

We would rather tell you that plainly here than have you discover it after paying.

Why

A kit is not a subscription and not a service. It is a set of files. Once they are on your machine they cannot be returned, and there is no version of “giving it back” that leaves either side where they started.

The trade-off is that we have to show you the product properly before you buy. Every kit page lists every skill, agent, template or chapter by name, states what each one does, shows a worked example, and states what is not included. If any of that is unclear, ask before you pay — not after.

What we still fix, always

These are not refund requests. They are faults, and they are ours:

• The download failed, expired, or the archive is corrupt. Contact us with your receipt number and we re-issue it. No time limit.
• A file listed on the product page is missing from the archive.
• The kit does not contain what the product page said it contained. A material misdescription is a fault, not a change of mind.
• You were charged twice for the same kit. We refund the duplicate.
• You were charged and never received the product.

Email support@aisystemkit.com with your receipt number and what happened.

What is not a fault

• You changed your mind
• You bought the wrong kit
• You did not read what was included
• The output was not what you hoped for, or needed more editing than expected
• You do not have Claude Code or Claude Desktop set up
• A third-party tool changed and you would prefer a different approach now

UK and EU consumers

If you are a consumer in the UK or EU you normally have 14 days to cancel a distance purchase. For digital content delivered immediately, that right can be waived — but only if you expressly consent to immediate delivery and acknowledge that you are losing the right to cancel.

That consent is a required checkbox at checkout. Ticking it is what makes “all sales final” apply to you. If you are not willing to waive it, do not complete the purchase.

This does not affect your statutory rights where digital content is faulty, not as described, or not delivered.

Chargebacks

If something is wrong, email us first. We answer, and a genuine delivery failure gets fixed without argument.

Raising a chargeback instead of contacting us costs us the disputed amount plus a fee regardless of the outcome, and we will treat it as a final end to the relationship. It is a slower route to a worse result for both of us.